Peace Of Mind Warranty
This limited warranty is extended only to you, the original purchaser and not to anyone who may purchase your vehicle from you during the term of the warranty. This limited warranty is made by the Kinetic Auto Service location that is so named on the original repair order and who performed the service/repairs on your vehicle. This warranty will be honoured by any NAPA AUTOPRO or NAPA AutoCare Dealers in Canada or the United States.
Kinetic Auto Service warrants that the above repairs and services performed at their original location will be free from defects in materials and workmanship for 36 months or 60,000 kilometers of use, whichever comes first, measured from the date of the first repair and the odometer reading shown on the original repair order. This warranty is conditional on the vehicle being subjected only to normal use and receiving reasonable and necessary maintenance during the warranty period. Warranty repair costs shall in no case exceed the costs of the original related repair or service. If there is a defect in either materials or workmanship within the warranty period, Kinetic Auto Service shall have the option to either perform remedial service work at no charge to you, replace the defective warranted part(s) without charge to you or refund to you the entire charge for the warranted repairs, minus any previous refunds or credits.
You can obtain this 36 month or 60,000 kilometre warranty ONLY at the original Kinetic Auto Service facility where the warranted service was performed by presenting your copy of the original repair order. If you are traveling and unable to return to the original Kinetic Auto Service facility, you will have coverage at participating NAPA Dealer locations across Canada for a period of 12 months or 20,000 kilometres of use, whichever comes first. If your vehicle is inoperable, and you are more than 40 kilometres away from the original facility, you may be eligible for certain towing and/or rental car benefits as determined by the Warranty Administrator. If you are not aware of participating NAPA Dealer locations in your area, then you must call the Warranty Administrator, at 1-866-GET-NAPA, (1-866-438-6272) between the hours 8:00 am to 8:00 pm Monday through Friday (Eastern Time) and 8:00 am to 5:00 pm Saturday (Eastern Time), excluding holidays. The Warranty Administrator will direct you to the nearest participating NAPA dealer location. If there are no participating NAPA Dealer locations in your area, the Warranty Administrator will direct you to a non-NAPA Dealer location.
To obtain warranty service at the original Kinetic Auto Service where the repairs or service were completed, you need to contact the facility and book the vehicle in for an assessment. If it is determined that a warranty claim is warranted, there will be no charge for this assessment or the repairs required.
For repairs at a facility other than the original Kinetic Auto Service location, you must keep a copy of the original repair order and present it when seeking service under this warranty. If warranty work is performed, you must temporarily surrender possession of this repair order. If there are no participating NAPA Dealer locations in your area, you must obtain authorization from the Warranty Administrator prior to any warranty repair work by calling 1-866-GET-NAPA (1-866-438-6272). If the non-participating repair facility (“Facility”) location will not accept payment from the Warranty Administrator, you must pay for the warranty service and submit a legible copy of your original repair order and warranty service repair order to the Warranty Administrator for consideration for reimbursement under this warranty.
You must pay for any non-warranty service you order to be performed at the same time as the warranty service. If any client declines necessary services or repairs when these services or repairs were recommended in writing by the servicing Facility and are deemed necessary by the manufacturer in the proper completion of the original work undertaken, no warranty shall apply. This warranty will not apply to your repaired vehicle if it has been damaged by abnormal use, misuse, neglect, accident, alteration or “tampering with” (by other than Kinetic Auto Service or NAPA Dealer and/or Employees of either Kinetic Auto Service or a NAPA dealer). This Warranty does not cover replacement or repairs due to normal wear and tear. Kinetic Auto Service employees, NAPA Dealers and/or their agents do not have authority to modify the terms of this warranty nor to make any promises in addition to those contained in this warranty. This warranty does not in any way include INCIDENTAL OR CONSEQUENTIAL DAMAGES (additional expenses which you may incur as the result of faulty repair or service). This warranty gives you specific rights, and you may also have other rights, which vary from province to province. This warranty does not cover repair(s) or replacement(s) except as listed in the section “What is Covered by this Warranty,” even though the NAPA Dealer or Facility may offer other services. Specifically excluded are any repairs involving used or salvaged parts, customer supplied parts and/or replacement or removal of internally lubricated parts and other such repairs as listed below.
Automotive repairs excluded from this warranty include but are not limited to:
I ENGINE (excluding external engine seals and gaskets)
a. Any internal repairs or replacement of internal components or replacement of engine assembly including heads, intake and exhaust manifolds
II TRANSMISSION, TRANSAXLES, DIFFERENTIALS (excluding external seals and gaskets)
a. Automatic – any internal repair or component replacement
b. Manual – any internal repair or component replacement
III AUTO BODY, PAINT, TRAILER OR MOULDING REPAIR
a. Any repair or materials related to auto body repair work
b. Glass related repairs
c. Trailering related repairs
IV REPAIRS PERFORMED ON COMMERCIAL USE VEHICLES with a load carrying capacity greater than 1 ½ tons (17K LBS GVW) are excluded
V OFF-ROAD, (Construction, Mining, Agriculture) RACING and RECREATIONAL VEHICLES (this warranty will cover eligible mechanical repairs performed on Class B & C Motor homes when the wheel diameter is no greater than 19.5”)
VI TIRES, BATTERIES (excluding Hybrid Drive Battery replacements)
VII PREVENTIVE MAINTENANCE SERVICES (excluding belt and hose replacement)
a. Oil changes, fluid changes and flushes, wiper blades, filters